A1: Please notify us at least a day in advance. This may incur an additional extra cost. For example, 5 passengers and 1 wheelchair will require a van which will cost an additional SGD $100.

A2: Please let us know your allergy and dietary needs.

A3: Yes, upon request. But if the group has more than 7 people, we will need to engage another tour guide which will incur an extra charge of SGD $150.

A4: Please refer to this link to check if you need a visa.

A5: Your passport must be valid for at least 6 months after your entry date into Malaysia.

A1: While we can offer suggestions, you will have to arrange your own accommodation.

A2: We accept solo tours but be aware that you will be charged the full amount listed in the pricing table for 1 to 3 people.

A3: Yes but please notify us at least a day in advance as we quote on a case-by-case basis. In general, there will be an additional extra cost of if the requested location is not within 25km of Ipoh Old Town.

A4: Please notify us at least a day in advance so we can quote accordingly based on the changes made to the itinerary.

A5: Yes but the price is only slightly cheaper than a full day tour so we would recommend that you choose the full day tour instead.

A6: Please send it to us at least 5 days in advance so we can review it first.

A7: Yes. This includes the transport and a guided tour.

A8: Yes, but just for 1 day. If you want an overnight itinerary, we will consider it as another tour the next day. (I.e. 85 % of the full rate)

A9: Yes.

A10: No. The furthest we will go (in that direction) is Setiawan and Lumut.

A11: We do not offer night tours.

A12: We will only provide transport there so you will have to book your own tour.

A13: We can support a group size of 1 up to 30 pax.

A1: These are the conditions and corresponding refund rates that we follow: More than 15 days from the actual tour date – You get 100% refund including the deposit 15 or less than 15 days from the actual tour date - We keep the deposit (20%) and will return the rest (80%) to the you Actual tour date – We keep everything (100%) Note: This refund policy is the same whether you pay 100% upfront or just the deposit of 20% first.

A2: Please let us know what your new tour date is as soon as possible. And we will get back to you if there’s availability. This may incur an additional cost depending on our resources that day.

A1: This is not compulsory.

A2: No.

A3: No

A4: This is not possible as we already charge the minimum price for our tours.

A5: We prefer direct bank transfer to our DBS account (Singapore Bank) but we have Paypal as well.

A6: We’ll be glad to offer a 10% discount for returning customers. Please do inform us of your full name and email so we can check our records accordingly.

A7: Yes, the deposit is 20% of the total tour price. The remaining payment must be made on the day of the tour.

A1: Yes, our tour is family- friendly. Do note that infants must be in diapers for the duration of the tour.

A2: The tour will still proceed as scheduled.

A3: Do let us know if you have any physical difficulties. And if you have children or elderly members in your group. We will then arrange the tour itinerary accordingly (e.g. less stairs to climb, etc)

A4: Please contact us with your intended date of travel in Ipoh, either on Facebook or through our WhatsApp. And we will get back to you as soon as possible.

A5: We do not provide travel insurance so you may want to book one on your own.

A6: While there is no age limit, you will have to be quite mobile.

A7: One day is adequate but 2 days would be more complete.

A8: Pets are not allowed on the tour as many establishments in Ipoh (and Malaysia) do not allow pets in general.

A1: Besides your travel documents, money and booking receipts, you will need: Sunscreen Camera (or just your phone) Your personal medication A pair of good walking shoes A water bottle A hat and breezy clothing And a small day bag to keep everything in

A1: Meals are not included into our tour packages.

A2: We do not currently offer any photography services with our tours.

A3: No.

A4: Transport and guide

A5: Yes, and you may request for these at any time of the tour.

A6: Yes

A1: Please notify us at least 7 days in advance. This may incur an additional extra cost (e.g. for a group of 4 or less people, the cost will be SGD $200 for just the airport transport).

A2: Please notify us at least a day in advance so we can quote accordingly. This will incur additional cost.

A3: Yes, do inform us of the hotel you are staying at least one day ahead of the tour.